⚠️ OPSWAT Central Management v7 and My OPSWAT On-Premises (My OPSWAT Central Management v8) will reach End of Sale on July 31, 2025, and End of Life on January 31, 2027. We encourage you to upgrade to My OPSWAT Central Management v10 before Janauary 31, 2027, to ensure continued support and access to the latest features.

Unable to login to OPSWAT Central Management with setup wizard credentials

TermDetail
ProblemUnable to login into OPSWAT Central Management with username set during setup wizard
CauseOPSWAT Central Management requires email instead of username as credentials for new users of version 7.
TroubleshootingUsing the correct username and password still returns the message "Invalid credentials!"
SolutionUse email and password as login credentials.

For new users of version 7, OPSWAT Central Management requires a combination of email and password as login credential for the account created in the setup wizard. However, for returning users who have chosen to import data from OPSWAT Central Management version 5, the login credentials for the imported accounts must be a combination of username and password instead.

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Unable to login to OPSWAT Central Management with setup wizard credentials