Troubleshooting Device Access Issues
No OPSWAT Client installed
Reason:
No agent installed
Agent installed but the cross-domain API is not enabled on your MetaAccess account
How to fix:
Click the DOWNLOAD button below to get the latest available OPSWAT Client for installation.
If you already have a valid OPSWAT Client installed, please click here for further instructions.
How to help the user:
Install the OPSWAT Client from your organization account on his/her device.
If the user already has a valid agent installed, please click here for further instructions.
Failed to check device security status
Reason:
The app has been configured with the wrong client key and client secret
The MetaAccess URL has not whitelisted on Salesforce
How to fix:
Please try again in a few minutes. You can track OPSWAT MetaAccess service status at trust.opswat.com.
If the problem persists, please contact your administrators for help.
How to help the user:
Please make sure the client key and client secret, which configured on the OPSWAT app on Salesforce, exist on the OPSWAT MetaAccess OAuth Portal on your organization's account
Reason:
- The MetaAccess server may be outage.
How to fix:
Please try again in a few minutes. You can track OPSWAT MetaAccess service status at trust.opswat.com.
How to help the user:
Please visit trust.opswat.com to track the service status.
If you couldn't find any incident and the issue still happens, please contact OPSWAT Support for help.
Reason:
device may connect to another account
device may be auto-deleted on the cloud after the device has disconnected for a long time
How to fix:
Follow this guideline to check if your device is connected to a right account.
If your device is connected to a right account, please try again in a few minutes.
If your device is connected to a wrong account, please uninstall the client on your device and click the DOWNLOAD button below to get the latest available OPSWAT Client for installation.
How to help the user:
Follow this guideline to check whether the device is connecting to your organization's account recently
Reason:
The account, your device is trying to connect to, goes over authorized license limit.
How to fix:
Please contact your administrators in order to upgrade your organization's account
How to help the user:
Please upgrade your organization's account.
Reason:
The account, your device is trying to connect to, goes over authorized API rate limit.
How to fix:
Please contact your administrators in order to upgrade your organization's account
How to help the user:
Please upgrade your organization's account.