⚠️ OPSWAT Central Management v7 and My OPSWAT On-Premises (My OPSWAT Central Management v8) will reach End of Sale on July 31, 2025, and End of Life on January 31, 2027. We encourage you to upgrade to My OPSWAT Central Management v10 before Janauary 31, 2027, to ensure continued support and access to the latest features.

How to generate a support package for OPSWAT Central Management?

This article applies to all OPSWAT Central Management V7.25.0+ releases deployed on Windows or Linux systems.

A support package is a collection of log and configuration files which are used by the OPSWAT Support team when troubleshooting OPSWAT Central Management Issues.

A support package can be generated in either Windows or Linux systems, by following the relevant instructions below.

Windows

  1. Navigate to the OPSWAT Central Management Installation Folder (for example, C:\Program Files\OPSWAT\Central).
  1. Double click on generateSupportPackage.exe or, if preferred, you can execute it in a Command Prompt.
  1. The package will be generated in the format of ocmSupport_<timestamp>.zip, inside the installation folder, to be copied and forwarded to OPSWAT Support.

Linux - Red Hat Enterprise /Ubuntu

  1. Open a Terminal and navigate to /usr/lib/ocm.
  2. Execute generateSupportPackage.sh, with Root privileges or, if needed, grant execute permission via chmod.
  3. The package will be generated in the format of ocmSupport_<timestamp.tar.gz, inside the /opt/ocm folder.

After generating your package, please open a Support Case with the OPSWAT team via the form method, uploading your OCM logs as prompted.
Type to search, ESC to discard
Type to search, ESC to discard
Type to search, ESC to discard
Next to read:
How long is the support lifecycle for a specific version of OCMv7?
On This Page
How to generate a support package for OPSWAT Central Management?WindowsLinux - Red Hat Enterprise /Ubuntu