How to generate a support package for OPSWAT Central Management?
A support package is a collection of log and configuration files used for troubleshooting OPSWAT Central Management's issues.
A support package can be generated by following the below guidelines:
On Windows
- Navigate to OPSWAT Central Management's installation folder (for example, C:\ProgramFiles\OPSWAT\Central)
- Double click on generateSupportPackage.exe (optionally, execute it in a command-line interface for logging)
- The package will be generated in the format ocmSupport_<time stamp>.zip in the installation folder.
On Red Hat Enterprise Linux/Ubuntu
- Navigate to /usr/lib/ocm
- Execute generateSupportPackage.sh with root privilege (grant execute permission via chmod if needed)
- The package will be generated in the format ocmSupport_<time stamp>.tar.gz in /opt/ocm.
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