⚠️ OPSWAT Central Management v7 and My OPSWAT On-Premises (My OPSWAT Central Management v8) will reach End of Sale on July 31, 2025, and End of Life on January 31, 2027. We encourage you to upgrade to My OPSWAT Central Management v10 before Janauary 31, 2027, to ensure continued support and access to the latest features.

How to generate a support package for OPSWAT Central Management?

A support package is a collection of log and configuration files used for troubleshooting OPSWAT Central Management's issues.

A support package can be generated by following the below guidelines:

  • On Windows

    1. Navigate to OPSWAT Central Management's installation folder (for example, C:\ProgramFiles\OPSWAT\Central)
    2. Double click on generateSupportPackage.exe (optionally, execute it in a command-line interface for logging)
    3. The package will be generated in the format ocmSupport_<time stamp>.zip in the installation folder.
  • On Red Hat Enterprise Linux/Ubuntu

    1. Navigate to /usr/lib/ocm
    2. Execute generateSupportPackage.sh with root privilege (grant execute permission via chmod if needed)
    3. The package will be generated in the format ocmSupport_<time stamp>.tar.gz in /opt/ocm.
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