⚠️ OPSWAT Central Management v7 and My OPSWAT On-Premises (My OPSWAT Central Management v8) will reach End of Sale on July 31, 2025, and End of Life on January 31, 2027. We encourage you to upgrade to My OPSWAT Central Management v10 before Janauary 31, 2027, to ensure continued support and access to the latest features.

How to generate a support package for troubleshooting?

To help troubleshoot any issues with the virtual appliance, please follow the below instructions to generate a support package, which contains the necessary logs and configuration files.

  1. Connect to the virtual appliance via SSH using the local user created at step 5 when you deploy the My OPSWAT On-premises virtual appliance.
  2. Run the below command to generate the support package.
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The package should be generated in the folder /home/<local user's username>/bin.

  1. Use the scp utility to retrieve the support package via SSH.
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Next to read:
List of Available CLI Commands a local user can execute
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How to generate a support package for troubleshooting?