Knowledge Base
2025.4.1-OP
Search this version
Knowledge Base
Knowledge Base
Title
Message
Create new category
What is the title of your new category?
Edit page index title
What is the title of the page index?
Edit category
What is the new title of your category?
Edit link
What is the new title and URL of your link?
How to generate a support package for troubleshooting?
Copy Markdown
Open in ChatGPT
Open in Claude
To help troubleshoot any issues with the virtual appliance, please follow the below instructions to generate a support package, which contains the necessary logs and configuration files.
Connect to the virtual appliance via SSH using the local user created at step 5 when you deploy the My OPSWAT On-premises virtual appliance.
Run the below command to generate the support package.
sudo /os/prod-scripts/cent-generate-sup-package.sh
The package should be generated in the folder /home/<local user's username>/bin.
Use the scp utility to retrieve the support package via SSH.
Last updated on
Was this page helpful?
Next to read:
List of Available CLI Commands a local user can executenull
Discard Changes
Do you want to discard your current changes and overwrite with the template?
Archive Synced Block
Message
Create new Template
What is this template's title?
Delete Template
Message