Support Services

To check your company's information, navigate to the board on the right

The company information board provides

1. Support level badge: which shows your company support level. Details of different support levels please see here
2. Support account number: unique account number for your organization, this number is for us to better identify your support entitlement
3. Key contacts from Opswat: You can find people from Opswat whom you can reach out for support
4. Portal admin: the people who are assigned as administrator in your organization
5. Portal users: all users in your organization
6. Critical alerts notification list: if you subscribe to critical alerts, you will receive notifications on major updates on vulnerabilities, status availability, etc

Click on Manage to manage the list of critical alerts receivers. Only administrators can add other users to this list by entering their email addresses. Administrators have the option to add any email address, even if it is not a registered user in My OPSWAT.

Press Submit A Case, you can quickly create a case by choosing product name and giving brief description. Required fields are Product Name, Product Version, License Key, Severity, Subject, Description. Note that some products may need you to specify your OS version but this field is not required.

When you hit Submit, a confirmation will pop up with your case number.

My cases show all the cases that you have submitted

• Open cases: cases that have not been closed. Click on it to see details of each case in go2.opswat.com
• Pending your action cases: cases that have been responsed by Opswat team and are waiting for your action

If you have the extended case view access, you can also see cases submitted by others within your organization.

You can see a list of international phone numbers grouped by region. Phone support is available for the Gold or higher-tier support plan. Details of support plans please find here on opswat.com page

Additional resources leads to some other OPSWAT portal include OPSWAT Academy, Community Forum, Product Documentation and Support Plans

Request support: if you are looking for the old support page, click on the Request Support button

In case you cannot see the dashboard but have the notification "You are not configured to access support functions for..." instead, click Request Support