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Troubleshooting for Unix based systems
Generating support package
In order to generate a support package you can run the next command:
sudo mdss -u support_packageFor more advanced users we offer the following commands:
sudo mdss -u export_logsThis will allow you to save the logs of the containers
sudo mdss -u export_infoThis will run some testes and gather info about your system.
sudo mdss -u export_settingsThis command will save the relevant setting from your MDSS instance.
The archives will be created in /etc/mdss/
In addition, we offer the option to export your database if you need to use it for migration or debugging purposes.
sudo mdss -u export_dbInstallation issues
In order to troubleshoot please run LOG_LEVEL=7 [command] where command is the command that has an issue. For example, if MetaDefender for Secure Storage cannot be started please run the following command:
sudo LOG_LEVEL=7 mdss -c startRunning behind a proxy
You will need to edit /etc/mdss/customer.env and add the following environment variables to use a proxy server:
HTTP_PROXY="http://proxy_ip:proxy_port"HTTPS_PROXY="https://proxy_ip:proxy_port"no_proxy=mongodb,rabbitmq,redis,mongomigrations,licensingservice,smbservice,discoveryservice,discoveryamazonsdkservice,discoveryazureblobservice,discoveryalibabacloudservice,discoverygooglecloudservice,discoveryboxservice,scanningservice,notificationservice,apigateway,webclient,jobdispatcher,securitychecklistservice,loadbalancerservice,loggingservice,terraformservice,remediationsservice,remediationsservice-amazonsdk,remediationsservice-azureblob,remediationsservice-googlecloud,remediationsservice-alibabacloud,remediationsservice-boxIf a proxy is required to access to docker hub in order to pull MDSS images, then this guide should be followed: https://docs.docker.com/network/proxy/
Unable to remove the network
If you encounter some message regarding your network ( similar to network mdss_stack id xxx has active endpoints ) while you tried to remove or update MDSS, please try to restart docker:
systemctl restart docker"Permission denied" while uninstalling
On some Linux distributions that have SELinux enabled by default you may encounter a "Permission denied" message when uninstalling MDSS. The uninstall still completes successfully and only some docker containers might still be left running if mdss -u clean was not executed before the uninstall. This is due to SELinux policies and can be avoided by disabling SELinux temporarily before uninstalling by running:
sudo setenforce 0
