Installer

Installation Halts at DB Selection Step

Installation progress may be hindered when opting for the Windows Authentication DB option, encountering an obstacle related to an existing helper service. The installation process may display an error, then revert to the DB selection step.

Resolution

To overcome this issue, follow these steps:

1. Open Command Prompt as an administrator.
2. Manually delete the service using the command:

sc DELETE "mftHelper"

3. If the deletion fails, restart the machine.

By performing these steps, you can resolve the impediment in the installation process and proceed past the DB selection step.

RunDLL Failure Due to Potential Unwanted Virus During Installation

In some instances, the installation process may be interrupted with a RunDLL failure, suggesting the presence of a potential unwanted virus. This issue can be linked to the use of an outdated operating system. The occurrence of RunDLL failure may be connected to the usage of an outdated operating system.

Resolution

To resolve this issue, follow these steps:

1. Upgrade Windows to the latest version.
2. Restart your computer.

By upgrading Windows and restarting the PC, you address potential issues related to the outdated operating system, ensuring a smoother installation process.

"Network Resource is Unavailable" Error During Upgrade or Installation

Users may encounter a "Network Resource is Unavailable" error while upgrading or installing. In such cases, the following solutions can be attempted.

Resolution

1. Explore the proposed solutions outlined in "Fix: The Feature You Are Trying to Use is on a Network Resource That is Unavailable" .
2. If the issue persists, consider performing a clean installation of Vault after cleaning the database using PSTool.

These steps aim to resolve the network resource unavailability error and facilitate a successful upgrade or installation process.