How long is the support life cycle for a specific version/release of MetaDefender Vault?

OPSWAT provides support on each release of MetaDefender Vault for 18 months after the publication of the next release of the product (i.e. once a new release is published, you have 18 more months of support on the previous release). However, bug fixes and enhancements are applied only to the upcoming releases of a product, not to the current release or historical releases, even when those releases are still under support. In some cases, hot-fixes can be provided for the current release of the product and then incorporated as a regular fix in the next release.

OPSWAT strongly encourages customers to upgrade to the latest release on a regular basis and not to wait until the end of a release's supported life-cycle.