How do I reset the Kiosk App exit password if I forget it?
This article is applied to Kiosk App and Kiosk Hardened Image releases deployed on Windows systems.
Issue: Forgetting the Kiosk App's exit password.
Resolution: There are a couple of methods to reset the exit password.
Over the network: Try accessing the Web Management Console directly from a remote machine by navigating to
http(s)://<kiosk_IP_or_hostname>:8009/in a web browser. You can then disable the exit password.Reboot in Safe Mode
Power on the computer.
Interrupt boot 3 times:
- As soon as the Windows logo appears, force-shutdown by holding the power button for 5–10 seconds.
- Repeat this twice more (3 total interrupted boots).
On the 4th boot, Windows enters Automatic Repair.
Navigate to:
Troubleshoot → Advanced options → Startup Settings → Restart.After restart, press:
F4for Safe Mode.F5for Safe Mode with Networking.
Booting into Safe Mode is only possible if you are not using the Kiosk Hardened Image.
- Re-Image: If you are using the Kiosk Hardened Image and the network method doesn’t work, you will need to re-image the Kiosk from scratch.
- Please refer to this document step-by-step guidance: https://www.opswat.com/docs/mdkiosk/hardened-image/guideline---deploying-kiosk-hardened-image.
Re-imaging the kiosk will delete all your previous settings.
If Further Assistance is required, please proceed to log a support case or chat with our support engineer.
