How long is the support life cycle for a specific version/release of MetaDefender Kiosk?

OPSWAT provides support on each release of MetaDefender Kiosk for 18 months after the publication of the next release of the product (i.e. once a new release is published, you have 18 more months of support on the previous release). However, bug fixes and enhancements are applied only to the upcoming releases of a product, not to the current release or historical releases, even when those releases are still under support. In some cases, hot-fixes can be provided for the current release of the product and then incorporated as a regular fix in the next release.

OPSWAT strongly encourages customers to upgrade to the latest release on a regular basis and not to wait until the end of a release's supported life-cycle.

Note that prior to release 3.3.0, MetaDefender Kiosk was called MetaDefender. The name change does not affect the support life cycle of any of the releases, regardless of which name they were released under.

The 3.4.5 release was the last release with new functionality on the MetaDefender Kiosk v3 platform. Any 3.4.x release after 3.4.5 will be a patch release and will only be supported through the 3.4.5 EOL date (5 Jan 2019).

All releases older than 3.3.4 are no longer supported.