Support Packages and Logs

OPSWAT Customer Success team is here to help whenever you face persistent issues that can't be solved using any of the troubleshooting instructions. Support Packages, log files, and Drive images are different methods to help OPSWAT's support specialists identify the root cause of MetaDefender Drive's issues and malfunctions, and provide effective solutions to resolve them.

This section covers 5 different approaches to generate Support Packages, log files, and drive images: