Restoring MetaDefender Drive

Issue:

Sometimes, a MetaDefender Drive is failing to boot, or seems to be corrupted

Solution:

Check for Updates: If your MetaDefender Drive still boots you can check for an update to the Drive software by going to Settings→Update and clicking "Check for Updates".

• You will need an active internet connection.

• Once the update has downloaded you can click Update and reboot the drive to see the upgrade take effect.

GRUB Restore to Factory: If your MetaDefender Drive boots to GRUB you can select the second option "Restore to Factory" to rollback to a known version of the MetaDefender Drive software.

MetaDefender Drive Creator: If your MetaDefender Drive is non-functional or you do not have access to an internet connection you can download the MetaDefender Drive Creator on portal.opswat.com. On a windows system run the Creator executable and allow it to flash your existing MetaDefender Drive hardware.

• Creator will only restore official OPSWAT hardware.

• You will lose all reports so we recommend copying the /reports folder contents to an existing file system.

• You are also recommended to copy the license file at /license to an existing file system.