Slow or Inaccessible Management Console

Overview

This guide addresses performance issues with the MetaDefender Core Web Management Console, including slow loading times and unresponsive pages.

Symptom

The Web Management Console loads significantly slower than normal
The following pages may become unresponsive or fail to load: Workflow Management:
- Workflows
- Templates
- Security Zones
Check the Nginx logs for related error messages or timeouts

2025/09/09 13:10:11 [error] 12300#7664: *534823988 lua tcp socket read timed out, client: ::1, server: , request: "GET /admin/schema HTTP/1.1", host: "localhost:8008", referrer: "http://localhost:8008/" 2025/09/09 13:10:11 [error] 12300#7664: *534823988 [lua] resourcehandler.raw:0: (): resourcehandler.lua: Request timed out: timeout, client: ::1, server: , request: "GET /admin/schema HTTP/1.1", host: "localhost:8008", referrer: "http://localhost:8008/" ::1 - - [09/Sep/2025:13:10:11 +0530] "GET /admin/schema HTTP/1.1" 500 47 "http://localhost:8008/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/139.0.0.0 Safari/537.36 Edg/139.0.0.0" 150.000

The scan function (API POST /file) responds slowly or becomes unresponsive

Remediation

This is a know issue of MetaDefender Core version 5.12.0
The issue has been fixed from MetaDefender Core version 5.13.2
The customer is recommend to upgrade MetaDefender Core to latest version (as of writing is 5.15.2) to fix the issue

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