How to Create Support Package With Bundle Tools?
A support package contains essential information regarding the operating system and OPSWAT software found on the machine.
Parameters (optional):
-max-log N
- Define a number of log files to be gathered and added into support package.
- The tool sorts log files by Date Modified with descending order.
- If not set, or set 0, or set a negative number, the tool will ignore it and collect all log files.
The -max-log parameter is calculated based on the number of log files, not the number of days. Since MetaDefender Core can generate multiple log files in a single day, please ensure that the calculation accurately reflects the total number of log files.
-enable-redact 1|0
- Hide sensitive information in the support package.
- 1 is enable, 0 is disable. The default is 0 and will not redact sensitive information.
- The information will be redact: IP address, MAC, file path.
Creating the package on Linux
Run /usr/bin/ometascan-collect-support-data.sh
As the script processes the necessary information, the script generates the support package output.
The package files are tar.gz archive with the following name:
Where the timestamp is the date when the package was generated.
Example:
The generated package will be placed in the current working directory.
Creating the package on Windows
Run script found under the installation directory of the product, default is C:\Program Files\OPSWAT\Metadefender Core\ometascan-collect-support-data.bat
As the script processes the necessary information, the script generates the support package output.
The package files is a zip archive with the following name:
Where the timestamp is the date when the package was generated.
Example:
The generated package will be placed in the same location as the script that was called.
If the support package too big in size, we can also input -max-log N for to collect logs for last N logs. For example
ometascan-collect-support-data.bat -max-log 15
Will collect logs for last 15 newest logs.
Support Package contents
The support package contains the following elements:
- configuration : the configuration files of OPSWAT software found on machine
- log : the log files of OPSWAT software found on machine
- system information : system information stored in file named os.info
- hardware information: hardware information stored in file named hw.info
- network information: network information stored in file named network.info
- directory information: OPSWAT software directory information stored in file named files.info
- copy of config database : config database WITHOUT user data
You can check the content of the generated package to make sure it does not contain any confidential information.