How To Collect Logs In MetaDefender Distributed Cluster Deployments

1. MetaDefender Core

Windows

• Please refer to How to Create Support Package With Bundle Tools?

Linux

• The support package is created within the output file after running the command to collect the MDDC Worker support package.

2. MetaDefender Distributed Cluster API Gateway

Windows

• Run command prompt as administrator privilege.
• Change directory (cd ) to MDDC API Gateway installation directory.
• Run following file script to generate MDDC API Gateway support package:

mddc-api-gateway-collect-support-data.bat

• Find and collect MDDC API Gateway generated support package (mddc-api-gateway-<api-gateway_version>-support-<timestamp>.zip ) in the MDDC API Gateway installation folder

Linux

• The support package is created within the output file after running the command to collect the MDDC Worker support package.

3. MetaDefender Distributed Cluster File Storage

Windows

• Run command prompt as administrator privilege.
• Change directory (cd ) to MDDC File Storage installation folder (e.g. C:\Program Files\OPSWAT\MetaDefender Distributed Cluster File Storage )
• Run following file script to generate MDDC File Storage support package:

mddc-file-storage-collect-support-data.bat

• Find and collect MDDC File Storage generated support package (mddc-file-storage-<file-storage_version>-support-<timestamp>.zip ) in the Hub installation folder.

Linux

• Run terminal as root privilege (sudo ).
• Run following file script to generate MDDC File Storage support package:

/usr/bin/mddc-file-storage-collect-support-data.sh

• Find and collect MDDC File Storage generated support package (mddc-file-storage-<file-storage_version>-support-<timestamp>.zip ) in the current folder.

4. MetaDefender Distributed Cluster Identity Service

Windows

• Run command prompt as administrator privilege.
• Change directory (cd ) to MDDC Identity Service installation folder (e.g. C:\Program Files\OPSWAT\MetaDefender Distributed Cluster Identity Service )
• Run following file script to generate MDDC Identity Service support package:

mddc-identity-service-collect-support-data.bat

• Find and collect MDDC Identity Service generated support package (mddc-identity-service-<identity-service_version>-support-<timestamp>.zip ) in the Hub installation folder.

Linux

• Run terminal as root privilege (sudo ).
• Run following file script to generate MDDC Identity Service support package:

/usr/bin/mddc-identity-service-collect-support-data.sh

• Find and collect MDDC Identity Service generated support package (mddc-identity-service-<identity-service_version>-support-<timestamp>.zip ) in the current folder.

5. MetaDefender Distributed Cluster Control Center

Windows

• Run command prompt as administrator privilege.
• Change directory (cd ) to MDDC Control Center installation folder (e.g. C:\Program Files\OPSWAT\MetaDefender Distributed Cluster Control Center )
• Run following file script to generate MDDC Control Center support package:

mddc-control-center-collect-support-data.bat

• Find and collect MDDC Control Center generated support package (mddc-control-center-<control-center_version>-support-<timestamp>.zip ) in the MDDC Control Center installation folder.

Linux

• Run terminal as root privilege (sudo ).
• Run following file script to generate MDDC Control Center support package:

/usr/bin/mddc-control-center-collect-support-data.sh

• Find and collect MDDC Control Center generated support package (mddc-control-center-<control-center_version>-support-<timestamp>.zip ) in the current folder.

6. MetaDefender Distributed Cluster Worker

Windows

• Run command prompt as administrator privilege.
• Change directory (cd ) to MDDC Worker installation folder (e.g. C:\Program Files\OPSWAT\MetaDefender Distributed Cluster Worker )
• Run following file script to generate MDDC Worker support package:

mddc-worker-collect-support-data.bat

• Find and collect MDDC Worker generated support package (mddc-worker-<worker_version>-support-<timestamp>.zip ) in the MDDC Worker installation folder.

Linux

• Run terminal as root privilege (sudo ).
• Run following file script to generate MDDC Worker support package:

/usr/bin/mddc-worker-collect-support-data.sh

• Find and collect MDDC Worker generated support package (mddc-worker-<worker_version>-support-<timestamp>.zip ) in the current folder.

7. Redis (Caching Server)

Windows

• Find and collect Redis own logs in the Redis installation folder (e.g. C:\Program Files\Redis\server_log.txt)

Linux

• Run terminal as root privilege (sudo ).
• Open Redis config file (/etc/redis/redis.conf ) in edit mode e.g.:

vi /etc/redis/redis.conf

• Find and change logfile directive to your desired location

logfile "<path to redis log>.log"

• Save the file, and restart Redis daemon e.g.

sudo systemctl restart redis

• Find and collect Redis log at <path to redis log>.log

8. RabbitMQ (Messaging Broker Server)

Windows

• Find and collect RabbitMQ log at %APPDATA%\RabbitMQ\log\rabbit@<computer name>.log
• Find and collect RabbitMQ upgrade log at %APPDATA%\RabbitMQ\log\rabbit@<computer name>_upgrade.log

Linux

• Run terminal as root privilege (sudo ).
• Run following command to retrieve RabbitMQ log location:

rabbitmq-diagnostics -q log_location

• Access RabbitMQ log folder and find log files:
  • rabbit@<computer name>.log
  • rabbit@<computer name>_upgrade.log

9. PostgreSQL (Database Server)

Windows

• Find and collect PostgreSQL log files in C:\Program Files\PostgreSQL\12\data\log with names postgresql-<yyyy-mm-dd>_<HHMMSS>.log

Linux

• Run terminal as root privilege (sudo ).
• Open PostgreSQL config file (/etc/postgresql/12/main/postgresql.conf ) in edit mode e.g.:

vi /etc/postgresql/12/main/postgresql.conf

• Find and change logging_collector directive to on :

logging_collector = on

• Save the file and restart PostgreSQL daemon, e.g.:

sudo systemctl restart postgresql

• Find and collect log files in /var/lib/postgresql/12/main/log with names postgresql-<yyyy-mm-dd>_<HHMMSS>.log