How do I remove MetaDefender Endpoint from my device?

This article applies to all MetaDefender Endpoint releases deployed on Windows, Linux, macOS, iOS or Android systems.

MetaDefender Endpoint can be removed/uninstalled from a device either remotely via the MetaDefender IT Access Console, or locally via the device OS.

For instructions on remote Client uninstall via the MetaDefender IT Access Console, please Read This.

Users who uninstall MetaDefender Endpoint using one of the manual processes listed below should be aware that some log files and registry items will be kept on the system for possible future use.

To remove MetaDefender Endpoint along with all logs and registries, the automated uninstallation method is recommended.

While remote removal is fully automated for the persistent MetaDefender Endpoint, users should be aware that:

  • If an on-demand client is removed remotely via the MetaDefender IT Access Console, it may also need to be removed locally via the device OS.
  • If an on-demand client is stopped or removed locally via the device OS, it should also be removed via the MetaDefender IT Access Access console.
  • The above option should be used in the event that you have not configured a policy to automatically delete ‘lost’ devices after a specified duration. If you have, MetaDefender IT Access would automatically and remotely remove the Client after a period, as configured, and no action would be needed on the endpoint side.

To ensure that all components of the MetaDefender Endpoint have been removed from your system, please Read This.

Removing an installed MetaDefender Endpoint either remotely via the MetaDefender IT Access Console, or locally via the device OS, will result in the following:

  • The MetaDefender Endpoint will no longer be on the device.
  • MetaDefender IT Access will no longer track or display the device on the Console.
  • The MetaDefender IT Access account license previously assigned to that device is free to be applied to another device.

Windows Client: automated uninstallation (works on Windows-installed Client only)

For Windows On-Demand Client

  1. Download our MetaDefender IT Uninstaller tool Here.
  2. With administrator privileges, run the installer.

Your local anti-malware may require you to add an exception in order to run the uninstaller, please do so if needed.

For Windows Persistent Client

  1. Open the Control Panel and use either Programs and Features, Add/Remove Programs, or Program Uninstall, depending on your version of Windows.
  2. Select MetaDefender Endpoint, then right-click and choose Uninstall, or double click (depending on Windows version) to uninstall it.

Windows On-Demand MetaDefender Endpoint: manual uninstallation

  1. If the MetaDefender Endpoint is running, right-click the MetaDefender Endpoint Icon on the tray.
  2. From the drop-down menu, select the Exit option to stop the MetaDefender Endpoint.
  3. Follow the instructions for remote device removal via MetaDefender IT Access Console, Here.

macOS Persistent Client: manual uninstallation

  1. Open Finder and go to Applications/OPSWAT GEARS Client.
  2. Expand the folder, then select the Uninstall option, as highlighted in the screenshot below.
  3. Enter your Administrator Password when prompted, then wait for the uninstall to complete.
  1. Follow the instructions for remote device removal via MetaDefender IT Access Console, Here.

macOS On-Demand Client: manual uninstallation

  1. If the MetaDefender Endpoint is running, CTRL click the Client Icon on the dock.
  2. From the drop-down menu, select the Exit option to stop the MetaDefender Endpoint.
  3. Follow the instructions for remote device removal via MetaDefender IT Access Console, Here.

macOS On-Demand Client: slient uninstallation

Without PIN Code enabled

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With PIN Code enabled

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Linux Debian-based Client: manual uninstallation

  1. Open a Terminal and run the command: sudo /usr/bin/dpkg -r opswatclient
  2. Follow the instructions for remote device removal via MetaDefender IT Access Console, Here.

Linux Redhat-based Client: manual uninstallation

  1. Open a Terminal and run the command: sudo rpm -e opswatclient
  2. Follow the instructions for remote device removal via MetaDefender IT Access Console, Here.

OPSWAT Mobile App: manual uninstallation

  1. Uninstall/delete the OPSWAT App from the device, following the device-appropriate method for application removal.
  2. Follow the instructions for remote device removal via MetaDefender IT Access Console, Here.

Windows Command Prompt: manual uninstallation

  1. Open a Command prompt, then run the relevant command below:
    • In cases where a PIN is required to uninstall:
Command Prompt
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- In cases where no PIN is required to uninstall:

Command Prompt
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  1. If the uninstallation is unsuccessful, one of the following error codes will apply:
Error CodeDescription
0Success
1Failed
2Invalid parameters
3Uninstall action is blocked
4Incorrect password
5User cancelled (only for Uninstall by dialog)
6Update in progress
  1. Following successful uninstallation, follow the instructions for remote device removal via MetaDefender IT Access Console, Here.

Linux Command Prompt: silent uninstallation (works on persistent Client only)

  1. Access the OPSWAT GEARS Client application folder and expand it.
  2. Click on the Uninstall.app option inside the folder.
  3. Follow the instructions for remote device removal via MetaDefender IT Access Console, Here.

Otherwise, to run a silent uninstall via Root command line, do the following:

  1. Open a Terminal as Root user, then navigate to the OPSWAT GEARS Client folder.
  2. Then enter the command/s below:

The second command below only applies when you have enabled the Require PIN when a user uninstalls agents on a device option via the MetaDefender IT Access Console>Settings>Global>Device Agent>Agent.
  • /u, /uninstall
  • /pin <PIN code> when prompted following the above command.
  1. Follow the instructions for remote device removal via MetaDefender IT Access Console, Here.

If you have followed the relevant instructions above but are Unable To Remove Or Uninstall The MetaDefender Endpoint From A Device, please open a Support Case with the OPSWAT team via phone, online chat or form, or feel free to ask the community on our OPSWAT Expert Forum.
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How can I make sure MetaDefender Endpoint is completely removed from my endpoint?
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How do I remove MetaDefender Endpoint from my device?Windows Client: automated uninstallation (works on Windows-installed Client only)For Windows Persistent ClientWindows On-Demand MetaDefender Endpoint: manual uninstallationmacOS Persistent Client: manual uninstallationmacOS On-Demand Client: manual uninstallationmacOS On-Demand Client: slient uninstallationWithout PIN Code enabledWith PIN Code enabledLinux Debian-based Client: manual uninstallationLinux Redhat-based Client: manual uninstallationOPSWAT Mobile App: manual uninstallationWindows Command Prompt: manual uninstallationLinux Command Prompt: silent uninstallation (works on persistent Client only)