MetaDefender Sandbox may take additional time to process large or complex files. By default, the timeout values are set to relatively low limits, but they can be configured under Admin Panel > Settings > General > Jobs.
The most important job settings to consider in cases of timeouts are:
For other Jobs Settings, please refer to our Official Documentation: MetaDefender Sandbox - Jobs
Support:
If Further Assistance is required, please proceed to log a support case or chatting with our support engineer.
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