Contact Us Privacy Policy

Last Update: 8 June 2022

Version: 3.0

Summary

This privacy policy explains what information OPSWAT Inc. and all of its subsidiaries worldwide (referred to as “OPSWAT,” “we,” “us,” and “our”) gather about individuals who provide us with personal information. It outlines what we use that information for and who we give that information to. It also sets out your privacy rights in relation to your own personal information, and it tells you who to contact for more information about this policy.

In this privacy policy, your personal information is sometimes called “personal data.” We collectively refer to collecting, handling, using, protecting, or storing your personal information as “processing.”

Although you do not have to provide any of your personal information to us, if we ask you to do so and you refuse, we may be unable to provide you with the information, goods, or services you want from us.

IMPORTANT

Please do not provide us with your personal information unless we ask you for it.

Scope

We take data protection very seriously, and we are fully committed to protecting your personal information. This privacy policy describes how we handle the personal information we collect and process through our "Contact Us" website.

It is our policy to collect only the minimum information required from you. If you believe that we have gone beyond that, please contact us to raise any concerns you may have. A list of contact methods is provided at the bottom of this privacy policy.

Personal information (personal data) is anything that enables you to be identified or identifiable including but not limited to:

First and last name
Email address, postal and IP addresses
Telephone numbers
National identification/social security and national insurance numbers
Job titles and occupation
Bank accounts
Any contact information

IMPORTANT

We only collect personal information through Contact Us that we believe to be relevant and required to provide you with requested information and services and to conduct our business.

As you use our "Contact Us" website, you may link to third-party sites not controlled by us and which do not operate under our privacy practices. When you link to third-party sites, our privacy practices no longer apply. We encourage you to review each third-party site's privacy policy before disclosing any personally identifiable information.

We do not intend to collect special category (also known as sensitive) personal information through our website(s) (unless we are legally required to do so). Examples of special category information are: race or ethnic origin; political opinions; religious or philosophical beliefs; trade union membership; physical or mental health; genetic data; biometric data; sexual life or sexual orientation; and criminal records.

We ask that you do not provide us with special category personal information when using our "Contact Us" website.

Cookies and similar technologies

With respect to your use of an Internet browser to interact with Contact Us you should be aware that like many businesses with websites and cloud services, we may also use “cookies” to collect information. A cookie is a small data file that we transfer to your computer’s hard disk for record-keeping purposes. You can control our use of cookies with respect to your device by changing options in the Internet browser you use. We will display notices to you about cookies and prompt you to accept or reject a cookie from us. If you do not accept cookies, however, you may not be able to use all portions or features of Contact Us. For more information about our use of cookies, please visit OPSWAT Cookies Policy.

Rights in relation to your information

You have the following rights regarding your Personal Data which you can invoke by going to https://go.opswat.com/myuserright and following the steps described there:

Right of Access.

You have the right to access your Personal Data that we hold about you, i.e. the right to require free of charge:

information whether your Personal Data is retained,
access to duplicates of the Personal Data retained,

Upon your request, along with a duplicate of the data we retained, we will provide you information related to – purpose of the processing, personal data we collect, entities to which we transferred them, time we keep your Personal Data, if possible, and the criteria we used to decide the period, your rights as European Union Citizen, unless the data was collected directly from you, the source of the data, and whether there is an automated decisional process,

If the effort of identifying data may be too much, or it may infringe the rights of other people, we have the right to refuse your request, in which case You may file a complaint with a supervisory authority or invoke a dispute resolution process as described below.

Right to Rectification.

When we process your Personal Data, we shall try to ensure that your Personal Data is accurate and up-to-date for the purposes for which it was collected. If your Personal Data is inaccurate or incomplete, you can change the information.

Right to suspend the processing

You have the right to request the termination of the processing with or without deletion of the data we have collected where one of the following applies:

the accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data;
the processing is unlawful and the data subject opposes the erasure of the personal data and requests the restriction of their use instead;
the controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defense of legal claims;
the data subject has objected to processing pursuant to Article 21(1) pending the verification whether the legitimate grounds of the controller override those of the data subject.

Right to data portability

You have the right to receive the Personal Data concerning you, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance us.

Right to delete.

You have the right to obtain deletion by us of Personal Data concerning you.

If we delete your Personal Data, you may lose access to OPSWAT services which require creation and registration with us of a user account ("User Account") by you.

In some cases, deletion of Personal Data used to create the User Account, is complicated. Namely, if your User Account has a commercial business relationship with OPSWAT (in other words, a relationship where you are making payments to us or we are making payments to you), you will only be able to obtain deletion by us your Personal Data after you and OPSWAT have dissolved the commercial business relationship associated to that User Account. In some cases, considering the complexity and number of the requests, the period of time we take to delete your Personal Data may be extended, but for no longer than two further months after the dissolution of the commercial business relationship.

Right to Object.

When our processing of your Personal Data is based on legitimate interests according to Article 6(1)(f) of the GDPR, you have the right to object to this processing. If you object we will no longer process your Personal Data unless there are compelling and prevailing legitimate grounds for the processing as described in Article 21 of the GDPR; in particular, if the data is necessary for the establishment, exercise or defense of legal requirements.

You also have the right to lodge a complaint at a supervisory authority.

Contact Information:

If you are a resident of the European Economic Area, our lead supervisory authority is the Romanian Data Protection Agency which may be contacted at:

Autorității Naționale de Supraveghere a Datelor cu Caracter Personal

B-dul G-ral. Gheorghe Magheru 28-30, sector 1, 010336, București,

anspdcp@dataprotection.ro,

Phones: +40.318.059.211, +40.318.059.212

www.dataprotection.ro

You can also contact our data protection officer at the address below. Our European representative for data protection questions is:

OPSWAT Romania SRL

Timișoara, România

If you are a resident of the United Kingdom, you may contact the United Kingdom's Information Commissioner Office (ICO). The ICO can be contacted by the following means:

Form: www.ico.org.uk/global/contact-us/email/
Telephone: 0303 123 1113 (local rate – calls to this number cost the same as calls to 01 or 02 numbers).
Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

If you are a resident of Switzerland, you may contact the Swiss Federal Data Protection and Information Commissioner (https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/task.html).

Again, if you would like to exercise these rights or determine what, if any, personal information we have about you, please go to https://go.opswat.com/myuserright and follow the steps as described.

Automated decision making

We will not use your personal information for automated decision making or profiling.

Children

We understand the importance of protecting children's privacy and we never knowingly collect personal information about individuals under the age of 16. We adhere to laws regarding marketing to children.

IMPORTANT

If you are under 16 years of age, we ask that you do not use our "Contact Us" website.


Data We Collect	Full name Email address Phone number Company name Industry
How We Use Your Data	Contact you Provide recommended product suggestion
Your Choices	You can update communication if you subscribed. Refer to User Rights section for your choices with respect to: Deleting your contact information Restricting our use of your data Correcting or updating data in your account Accessing your data
Service Providers With Which We Share Data	Salesforce, which provides the identity provider function and provides the platform through which you submit requests for support. We also respond to your support requests through Salesforce. Coastal Cloud which we use for Salesforce account consulting. As a Salesforce consultant, Coastal Cloud may have access to information hosted within our Salesforce account. Hubspot, which we use to document and to follow up your requests to be contacted by us or to subscribe to our newsletter. For example, we maintain our newsletter subscriber base in Hubspot and use Hubspot to notify relevant OPSWAT representatives of the details of your request for contact. Slack, which Hubspot uses to notify proper OPSWAT representatives via Slack notification. For example, if you subscribe to our newsletter, the appropriate OPSWAT representatives will be notified via a Slack message. Microsoft Office 365, which Hubspot uses to notify proper OPSWAT representatives via email notification. For example, if you subscribe to our newsletter, the appropriate OPSWAT representatives will also be notified via email. Third-party contractors who assist us in developing this site/application and manage our Hubspot implementation also have access.
Retention Policy	Data is retained for 26 months.

The third-party service providers identified above may use their own third-party subcontractors who have access to personal data (sub-processors). It is our policy to use only third-party providers that are bound to maintain appropriate levels of security and confidentiality, to process personal information only as instructed by us, and to flow those same obligations down to their sub-processors.

IMPORTANT

We do not collect personally identifying information for sale to third parties.

Disclosures to third parties

OPSWAT may disclose personal information to third parties under the following circumstances:

When explicitly requested by you
As otherwise set out in this Contact Us Privacy Policy

We may also disclose your personal information to law enforcement, regulatory and other government agencies, and to professional bodies and other third parties as required by and/or in accordance with applicable laws or regulations. This includes disclosures outside the country where you are located.

Finally, we will disclose personal information if required in urgent circumstances, to protect the personal safety of individuals or the general public, or to maintain the availability of our "Contact Us" website.

International transfers of personal information

OPSWAT’s global organizational structure requires the global transfer of personal information to OPSWAT’s affiliates. Consequently, the personal information you provide to us will be transferred across state or country borders, including to countries outside the country in which you reside (including to countries outside the European Economic Area (“EEA”), the United Kingdom, and Switzerland). OPSWAT also transfers your personal information internationally to service providers, business partners, and other third parties (as described in the “Disclosures to Third Parties” section above). Some of these recipients may process your personal information outside of countries considered “adequate” by certain supervisory authorities, including the European Commission. If such an international transfer occurs, we will protect your personal information by taking contractual or other steps in accordance with applicable law. For transfers from the EEA, the United Kingdom, or Switzerland to non-adequate countries, we have implemented the European Commission’s Standard Contractual Clauses.

Security of personal information

Taking into account the state of the art, the costs of implementation, and the nature, scope, context, and purposes of processing your personal information, we have implemented technical and organizational measures to ensure a level of security appropriate to the risk of unauthorized or unlawful processing of personal data. These measures also help us guard against accidental loss, destruction of, or damage to personal data.

Only authorized persons are provided access to the personally identifiable information we have collected, and such individuals have agreed to maintain the confidentiality of this information.

We safeguard the security of the personal information provided to us with physical, electronic, and managerial procedures. Inside OPSWAT, data is stored in secure and controlled servers with limited access.

Where we share your personal information with third-party providers, they may use subcontractors that have access to your personal data (sub-processors). It is our policy to use only third-party providers that are bound to maintain appropriate levels of security and confidentiality, to process personal information only as instructed by us, and to flow those same obligations down to their sub-processors.

Note that your information may be stored and processed in the United States or any other country where OPSWAT, its subsidiaries, or service providers are located.

IMPORTANT

While we strive to protect personal data, we cannot guarantee the security of the personal information provided to us. Although we use appropriate security measures, once we have received your personal information, the transmission of data over the Internet (including via email) is never completely secure. We urge you to protect your personal information when using the Internet by, for example, changing passwords often, using a combination of letters, numbers, and special characters (for example, % and $ and +) , and making sure to use a secure browser.

Data retention

We will retain your information for as long as we have a legitimate business purpose to do so, and thereafter, for no longer than is required or permitted by law. This includes data you or others have provided to us, as well as data generated or inferred from your use of our "Contact Us" website.

Contact Us privacy policy updates

Our privacy policy may be updated from time to time, and we will notify you of any material changes by posting the new policy at this link and revising the “Last Update” date at the top of the policy.

Contacting OPSWAT

If you wish to contact OPSWAT regarding OPSWAT's processing of your personal information or this Privacy Policy, please contact us by either going to https://go.opswat.com/myuserright or sending postal mail to: OPSWAT, 5650 Breckenridge Park Dr., #201, Tampa, FL 33610.

Last updated on

Was this page helpful?