Troubleshooting
| Type | Detail |
|---|---|
| Problem | When scanning the OPSWAT Central Management installer package with MetaDefender Core, the scan result shows that the package contains encrypted files. |
| Cause | Certain files in the installer packages are encrypted |
| Troubleshooting | MetaDefender Core scan result reports that the installer package contains encrypted files |
| Solution | If scan reports for the encrypted files are needed, please contact OPSWAT support team. |
When scanning the OPSWAT Central Management installer package with MetaDefender Core, the scan result shows that the package contains encrypted files.
This is because the installer package contains OPSWAT Client SDK modules that are encrypted. To receive the scan reports for these files, please contact OPSWAT support team.
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