Didn't receive a reset password email after a failed login attempt due to an incorrect email/password combination and clicking 'Reset Password

TermDetail
ProblemCannot sign in My OPSWAT Portal. System shows "Your login attempt has failed. Make sure the email and password are correct." message, then user clicks "Forgot password" but the Reset password email is not send
CauseThe email has not been used to register any account
TroubleshootingMy OPSWAT Portal cannot show clearly that the user has inputted an incorrect email due to the privacy data rule. User must double-check and make sure the user has registered an account by this email or not.
SolutionRegister My OPSWAT Portal by the email
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Didn't receive a reset password email after a failed login attempt due to an incorrect email/password combination and clicking 'Reset Password