Report False Detection
The Report False Detection feature allows users to report files they feel have been wrongly flagged as malicious by an OPSWAT Product. OPSWAT's expert analyst team will review these submissions for false positives/negatives and update our Reputation Engine database as needed.
How to Report False Detection
You can report false positive or false negative by submitting a report here and have the file analyzed by OPSWAT's expert analyst team. Follow these steps to submit the report of the file that you think has been misidentified:
Upload File: Submit a single file (max size: 2 GB). For multiple files, compress them into a ZIP file.
Submission Type: Indicate whether the file is a:
- False Positive: A clean file incorrectly flagged as malicious.
- False Negative: A malicious file not detected.
Product Details: Specify the product where the false detection occurred.
Antivirus Engine: Select or input the antivirus engine involved (e.g., ClamAV, AhnLab, Avira).
AV detection/ Threat Name: Enter the AV detection or threat name (e.g., Trojan/Win32.Downloader).
Detection Screenshot: Upload a detection or report alert screenshot (max size: 10 MB) for better analysis.
File Origin: Indicate the source of the file.
File Purpose: Describe the file's intended use (e.g., design program, image viewer, document editor).
False Detection Reason: Provide any additional details supporting why the detection is false.
AV Vendor Sharing: Agree to share the file with antivirus vendors for further analysis.
Submission History
You can view full history of submissions with detailed information.
- File Name or Hash
- Hash values: MD5, SHA1, SHA256
- Category
- Submitted Time
- Product
- Status
- Analysis Summary
Submission History Search and Filter
You can search and filter by
- File name or hash value
- Type
- Category
- Status