Report False Detection

User can submit an False Detection report by access to Support > Report False Dection item

Report False Detection

You can report false positive or false negative by submitting a report here and have the file analyzed by OPSWAT's expert analyst team. Follow these steps to submit the report of the file that you think has been misidentified:

• Provide either a file. Note that the maximum size for file uploads is restricted to 2 GB.
• In the Submission Type section, specify if you suspect the file is a false positive (i.e., a clean file incorrectly flagged) or a false negative (i.e., a malicious file not detected).
• In the "In which product did the false detection occur", choose the product in which false detection occur.
• In the "Which antivirus engine triggered the false detection",select an engine in the list or provide antivirus engine name (i.e., ClamAV, AhnLab, Avira, etc.)
• In the "AV detection/Threat name" provide AV detection or Threat name (i.e., something like Trojan/Win32.Downloader)
• In the "Image of Detection/Report Alert" provide detection/report alert screenshot for better analysis. Note that the maximum size for file uploads is restricted to 10 mb.
• In the "What is the origin of the file" choose the source of the file
• In the "What is the purpose of the submitted file" provide purpose of the submission (i.e., Design program, image viewer, informational document, document editor installer, etc.)
• In the "Why do you think this is a false detection" any additional information that would you think this is a false detection
• In the "I agree to share the files with AV vendors for further analysis" to allow AV vendor for further analysis

Submission History

You can view full history of submissions with detail information.

• File Name or Hash
• Hash values: MD5, SHA1, SHA256
• Category
• Submitted Time
• Product
• Status
• Analysis Summary

Submission History Search and Filter

You can search and filter by

• File name or hash value
• Type
• Category
• Status