Troubleshooting
In this section, you can find solutions for common issues with MetaDefender Storage Security.
Troubleshooting for different operating systems
The following pages provide step-by-step instructions for troubleshooting issues or generating a support package, based on your operating system.
Running behind a proxy
If you need to deploy MetaDefender Storage Security behind a proxy please consider the following:
- *.docker.io needs to be accessible in order to download the code
- activation.dl.opswat.com needs to be accessible in order to activate the license or alternative please do an offline activation by following the instructions in the Offline activation screen
- the storage system you plan to integrate must be accessible to MetaDefender Storage Security, allowing it to interact with the storage APIs to perform various operations such as file discovery, user listing, file upload/download, deletion, renaming, and more.
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