Why is the scan stuck in the "processing" state on the SMB Service?
Symptom
The log appears to be stuck with the following entries:
Starting processing server. Listening on 127.0.0.1:6002
Starting health server. Listening on 127.0.0.1:7002
Using configured transport receive timeout of: 600 Starting worker
Under normal conditions, the system should continuously log events in all 600x
files instead of remaining stuck at this stage.
Possible Cause
SMB Service process stuck due to insufficient CPU resources
The psutil.open_files()
function hangs or freezes for several minutes, issue occurs specifically on Windows.
Solution
The issue was fixed starting with Version 3.5.2
If Further Assistance is required, please proceed to create a support case or chat with our support engineer.
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