Troubleshooting
In this section, you can find solutions for common issues with MetaDefender Storage Security.
Troubleshooting for different operating systems
The following pages contain detailed instructions on how to troubleshoot or generate a support package based on your operating system type.
Running behind a proxy
If you need to deploy MetaDefender Storage Security behind a proxy please consider the following:
- *.docker.io needs to be accessible in order to download the code
- activation.dl.opswat.com needs to be accessible in order to activate the license or alternative please do an offline activation by following the instructions in the Offline activation screen
- the storage you plan to integrate with needs to be accessible such that MetaDefender Storage Security can access its APIs for different operations (e.g. file discovery, user listing, file download, file upload, file deletion, file renaming, etc.)
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