High Availability
v3.11.4
Search this version
Support Page
Summarize Page
Copy Markdown
Open in ChatGPT
Open in Claude
Connect to Cursor
Connect to VS Code
The Support page allows you to generate a diagnostic support package for troubleshooting.

Generating a Support Package
Output Folder — by default, a system-appropriate temporary directory is used. You can:
Type a custom path directly into the text field.
Click Browse to open a folder picker dialog.
Click Reset to Default to restore the default output folder.
Click Create Support Package to generate a ZIP file containing logs, configuration files, and diagnostic information.
After generation:
A success banner shows the file path and an Open in Explorer button to reveal the file in your system's file manager.
If the operation fails, an error banner with details is displayed.
Last updated on
Was this page helpful?
Next to read:
TroubleshootingHigh Availability
High Availability