How to Scan Linux OVA Files with OPSWAT Core and Kiosk

Summary

A user attempted to scan a Linux VM .ova file using OPSWAT Core and Kiosk but received an error indicating that the file could not be processed. This case aims to clarify whether Linux-based .ova VM template files are supported for scanning and what steps should be taken to resolve the issue.

Issue

The user is trying to scan a Linux VM .ova file (for VMware) via OPSWAT Core and Kiosk. Both systems return an error stating they cannot process the file. The question is whether Linux-based .ova templates are supported for scanning and, if so, why this error is occurring.

Resolution

According to the release notes for the File Type Engine version v7.3.1, .ova files are supported. OPSWAT Support has recommended the following steps to troubleshoot and resolve the issue:

✔️ Key Points:

• ✅ File Type Engine Version: Ensure the engine on the Core machine is updated to version 7.3.1 or higher.

• ✅ Supported Format: .ova files are supported as of the latest engine release.

• ✅ Diagnostic Request: Provide the specific scan result or error message for analysis.

• ✅ Customer Context: Share the name of the end customer for internal tracking.

• ✅ Re-Scan Suggested: After verifying the engine version, attempt to scan the file again and report if the issue persists.

Example Scenario

• Attempted scan: Linux .ova file using OPSWAT Core and Kiosk

• Error: File cannot be processed

• File Type Engine version: Unknown (needs confirmation)

• Expected behavior: .ova file should scan successfully under version 7.3.1