Troubleshooting
v5.0.2
Search this version
Troubleshooting
Title
Message
Create new category
What is the title of your new category?
Edit page index title
What is the title of the page index?
Edit category
What is the new title of your category?
Edit link
What is the new title and URL of your link?
Support Package
Copy Markdown
Open in ChatGPT
Open in Claude
A support package contains essential information regarding the Kiosk system operation. For any issues encountered with the Kiosk, please generate a support package and provide it when reaching out to Customer Support.
Creating the package
- Prepare a USB with a folder named
Gather OPSWAT support packageat the root directory - Insert the USB at the Insert media page (i.e. not during a running scan)
- Wait at least 30 minutes or, if your USB has an activity light, wait until the USB activity light stops flashing
- Unplug the USB
- The package will be located on the USB at
Gather OPSWAT support package/MK5-SupportPackage
- The package will be located on the USB at
VariableType to search · ESC to discard
GlossaryType to search · ESC to discard
InsertType to search · ESC to discard
No matches
Last updated on
Was this page helpful?
null
Discard Changes
Do you want to discard your current changes and overwrite with the template?
Archive Synced Block
Message
Create new Template
What is this template's title?
Delete Template
Message