Operating
Audit > Refused Emails is the list of emails which were refused to be processed by Email Gateway Security on the inbound SMTP interface.
Conditions of refusal
An email gets refused if any of the following conditions occur:
| Condition | Result | Notes |
|---|---|---|
| There is no security rule matching this email | No security rule | For details see Policy/Fitering. |
| The sender email address is invalid | Invalid sender | |
| The recipient email address is invalid | Invalid recipient | |
| The sender IP address is blocked by anti-spam | Rejected by Anti-Spam policies | The email was scored as known or potential spam, and the Known spam action or Potential spam action property of the matching rule was set to Reject. For details see Policy/Anti-phishing and anti-spam. |
| The sender IP address is blocked by anti-phishing | Rejected by Anti-Phishing policies | The email was scored as known or potential phishing, and the Known phishing action_or _Potential phishing action property of the matching rule was set to _Reject. _For details see Policy/Anti-phishing and anti-spam. |
| The sender IP address or email address/domain is refused by the Blocklist | Blocklisted | The IP address and/or email address/domain is listed in the Blocklist. For details see Settings/Blocklist |
Was this page helpful?
