Refused Emails

Audit > Refused Emails is the list of emails which were refused to be processed by Email Gateway Security on the inbound SMTP interface.

Conditions of refusal

An email gets refused if any of the following conditions occur:

ConditionResultNotes
There is no security rule matching this emailNo security ruleFor details see Policy/Fitering.
The sender email address is invalidInvalid sender
The recipient email address is invalidInvalid recipient
The sender IP address is blocked by anti-spamRejected by Anti-Spam policiesThe email was scored as known or potential spam, and the Known spam action or Potential spam action property of the matching rule was set to Reject. For details see Policy/Anti-phishing and anti-spam.
The sender IP address is blocked by anti-phishingRejected by Anti-Phishing policiesThe email was scored as known or potential phishing, and the Known phishing action_or _Potential phishing action property of the matching rule was set to _Reject. _For details see Policy/Anti-phishing and anti-spam.
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