Unintended Stop

Issue:

If the MetaDefender Drive is disconnected from the target device during the engine definition update phase, there may be definition file corruption occurring on the drive's partition where definitions are stored.

Solution:

MetaDefender Drive performs scanning of the drives in read-only mode so the target computer drives are not affected at all by unexpected shutdowns during the scan. However, the current scanning process will not be able to continue due to unexpected behavior on file analyst results.

Usually, rebooting the system will correctly restart the update process and recover. In rare cases, you may need to contact OPSWAT Customer Success if your engines do not come back online.