How to create support package
A support package contains essential information regarding the operating system and OPSWAT software found on the machine.
Linux
To create a package you must start the script found under /usr/bin/ometadownloader-collect-support-data.sh.
As the script processes the necessary information, the script generates the support package output.
The package files is a tar.gz archive with the following name:
ometadownloader-support-<TIMESTAMP>.tar.gzWhere the timestamp is the date when the package was generated.
Example:
ometadownloader-support-1439983514.tar.gzThe generated package will be placed in the same location as the script that was called.
Windows
To create a package you must start the script found under the installation directory of the product, default this is C:\Program Files\Metadefender Update Downloader\ometadownloader-collect-support-data.bat.
As the script processes the necessary information, the script generates the support package output.
The package files is a zip archive with the following name:
ometadownloader-support-<TIMESTAMP>.zipWhere the timestamp is the date when the package was generated.
Example:
ometadownloader-support-1439983514.zipThe generated package will be placed in the same location as the script that was called.
Content of the created package
The support package contains the following elements:
- configuration : the configuration files of OPSWAT software found on machine
- log : the log files of OPSWAT software found on machine
- system information : system information stored in file named os.info
- hardware information: hardware information stored in file named hw.info
- network information: network information stored in file named network.info
- directory information: OPSWAT software directory information stored in file named files.info
- copy of config database : config database WITHOUT user data
You can check the content of the generated package to make sure it does not contain any confidential information.