How to Create Support Package With Bundle Tools?

A support package contains essential information regarding the operating system and OPSWAT software found on the machine.

Parameters (optional):

-max-log N

• Define a number of log files to be gathered and added into support package.

• The tool sorts log files by Date Modified with descending order.

• If not set, or set 0, or set a negative number, the tool will ignore it and collect all log files.

-enable-redact 1|0

• Hide sensitive information in the support package.

• 1 is enable, 0 is disable. The default is 0 and will not redact sensitive information.

• The information will be redact: IP address, MAC, file path.

-start-date and -end-date

These 2 options will accept either Epoch timestamp (in seconds) or ISO 8061 date format YYYY-MM-DD with local time zone.

Example:

• Epoch timestamp (second) format ometascan-collect-support-data.bat -start-date 1773766800 -end-date 1773853200

• ISO 8061 timestamp format ometascan-collect-support-data.bat -start-date 2026-03-18 -end-date 2026-03-19 -> collect logs from 2026-03-18 00:00:00 to 2026-03-19 00:00:00 (UTC+7:00) Note: We support this format to make our script easier to use for CX / customer.

-lite

Use this option when users want to create a lightweight support package, reduce size and generation time. When use this option, users do not need to care about other options.

For example (Linux)

Creating the package on Linux

Run /usr/bin/ometascan-collect-support-data.sh

As the script processes the necessary information, the script generates the support package output.

The package files are tar.gz archive with the following name:

Where the timestamp is the date when the package was generated.

Example:

The generated package will be placed in the current working directory.

Creating the package on Windows

Run script found under the installation directory of the product, default is C:\Program Files\OPSWAT\Metadefender Core\ometascan-collect-support-data.bat

As the script processes the necessary information, the script generates the support package output.

The package files is a zip archive with the following name:

Where the timestamp is the date when the package was generated.

Example:

The generated package will be placed in the same location as the script that was called.

Support Package contents

The support package contains the following elements:

• configuration : the configuration files of OPSWAT software found on machine

• log : the log files of OPSWAT software found on machine

• system information : system information stored in file named os.info

• hardware information: hardware information stored in file named hw.info

• network information: network information stored in file named network.info

• directory information: OPSWAT software directory information stored in file named files.info

• copy of config database : config database WITHOUT user data

You can check the content of the generated package to make sure it does not contain any confidential information.