Title
Create new category
Edit page index title
Edit category
Edit link
How to Create Support Package With Bundle Tools?
A support package contains essential information regarding the operating system and OPSWAT software found on the machine.
Parameters (optional):
-max-log N
Define a number of log files to be gathered and added into support package.
The tool sorts log files by Date Modified with descending order.
If not set, or set 0, or set a negative number, the tool will ignore it and collect all log files.
The -max-log parameter is calculated based on the number of log files, not the number of days. Since MetaDefender Core can generate multiple log files in a single day, please ensure that the calculation accurately reflects the total number of log files.
-enable-redact 1|0
Hide sensitive information in the support package.
1 is enable, 0 is disable. The default is 0 and will not redact sensitive information.
The information will be redact: IP address, MAC, file path.
Creating the package on Linux
Run /usr/bin/ometascan-collect-support-data.sh
As the script processes the necessary information, the script generates the support package output.
The package files are tar.gz archive with the following name:
Where the timestamp is the date when the package was generated.
Example:
The generated package will be placed in the current working directory.
Creating the package on Windows
Run script found under the installation directory of the product, default is C:\Program Files\OPSWAT\Metadefender Core\ometascan-collect-support-data.bat
As the script processes the necessary information, the script generates the support package output.
The package files is a zip archive with the following name:
Where the timestamp is the date when the package was generated.
Example:
The generated package will be placed in the same location as the script that was called.
If the support package too big in size, we can also input -max-log N for to collect logs for last N logs. For example
ometascan-collect-support-data.bat -max-log 15
Will collect logs for last 15 newest logs.
Support Package contents
The support package contains the following elements:
configuration : the configuration files of OPSWAT software found on machine
log : the log files of OPSWAT software found on machine
system information : system information stored in file named os.info
hardware information: hardware information stored in file named hw.info
network information: network information stored in file named network.info
directory information: OPSWAT software directory information stored in file named files.info
copy of config database : config database WITHOUT user data
You can check the content of the generated package to make sure it does not contain any confidential information.