Announcements

Announcement

A database maintenance push was completed on March 7th and 8th to resolve an issue which resulted in an excessive number of client history records. This should result in improved reporting and better general performance.

Please contact Customer Success at opswat.com/support if you have any questions or concerns about this.

Announcement

A maintenance push is scheduled for Monday, May 6th. Change notification customers will be receiving this on Thursday, May 9th.

This push will add a new host type for Thin Clients, which will be reflected in the MetaAccess NAC UI after completion. A thin client is a computer that runs from resources stored on a central server instead of a localized hard drive. Previously we included these devices under under our Miscellaneous category, but in our ongoing efforts to improve our device identification we have separated this into its own host type.

There should be no negative impact from this and service should not be interrupted.

Announcement

A maintenance push was initially scheduled for Tuesday, March 5th and has been delayed until Wednesday, March 13th due to unforeseen circumstances. T his will be pushed to customers throughout the next 3 days and should be complete by Friday, March 15th. Our c hange notification customers will receive this push on Tuesday, March 19th.

We will be pushing the latest Mac OSX Policy Key version. The purpose for this push is to ensure the entire customer base is on the latest stable Mac OSX Policy Key version. This version contains enhancements including but not limited to:

Optimizations made for OSX machines configured for Deep Freeze

Announcement

A maintenance push is scheduled for Thursday, June 27th. T his will be pushed to customers throughout the next 3 days and should be complete by Monday, July 1st. Our c hange notification customers will receive this push on Monday, July 8th.

64-bit application support

Announcement

A maintenance push is scheduled for Thursday, October 17th. T his will be pushed to customers throughout the next 2 days and should be complete by Friday, October 18th. Our c hange notification customers will receive this push on Monday, October 21st.

Support for new MacOS Catalina

Announcement

A maintenance push is scheduled for Monday, May 21st. Our SMS gateway has recently updated the API SafeConnect uses to handle SMS notifications and as such, we are completing this maintenance push that will correctly update SafeConnect to communicate with the new API. We do not expect any user or systemic impact and this update should only take a few minutes to complete. This push is required to properly maintain guest SMS functionality and will not negatively impact current SMS functionality.

Announcement

We have been made aware of an outage with our SMS notification system. Our engineers are currently working on this and believe we should have a resolution before the end of the business day.

We will post updates on this page as soon as possible. Thank you for your understanding and patience!

Announcement

This has now been resolved and SMS notifications should be working as expected.

Announcement

A maintenance push is scheduled for Thursday, October 4th. Change notification customers will be receiving this push on Friday, October 5th.

We will be pushing the latest Windows Policy Key version. The purpose for this push is to ensure the entire customer base is on the latest stable Windows Policy Key version. This version contains security enhancements including but not limited to:

Updated Signed Certificate

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