CLOSEX

Network and Application Engineer, Senior

Tampa, FL Customer Success
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The Position:

OPSWAT is looking for a Sr. Network and Application Engineer. This position is at our front lines, actively coordinating between Engineering, Sales, and our Customers. You will manage our catalogue of Cybersecurity products from troubleshooting networking issues in NAC environments to establishing policies and configurations for clients who have deployed our products. Every day will have interesting new problems to solve across our entire technology stack - from debugging hardware and software applications to managing client cases as the go to expert.

You should be excited to learn, teach, and collaborate! The goal is to ensure the smooth operations of a variety of channels aiming for maximum efficiency.

What You Will Be Doing:

This position is 65% Network Engineering, 30% Application Support and Engineering, and 5% Relationship building.

  • Provides technical support to clients for our product catalogue.
  • Provides SME Tier 3-4 support on network and Network Access Control
  • Provides presales and professional service/technical support as needed.
  • Maintains case data in Salesforce and Jira.
  • Reports bug and flaws to the development team as discovered/encountered.
  • Provides an overall SME approach to Cybersecurity Critical Infrastructure across all lanes.
  • Ability to certify certain vendors within our technology stack.

What We Need From You:

  • A minimum of 5+ Years Hands-On Experience of network troubleshooting and application support in a complex network environment.
  • Bachelor’s degree/equivalent work experience preferred.
  • Full and in depth understanding of Layer 2, Layer 3, Radius, Active Directory, Wi-Fi Protocols, Different authentication Protocols.
  • Strong Linux, CLI and Windows Server Experience.
  • Stays current with vendor-specific technical certifications in order to make appropriate recommendations to resellers on the configuration and design of system solutions.
  • Ability to multitask and to react well under pressure.
  • Identifies and resolves problems in a timely manner.
  • Ability to multitask in constantly changing, fast-paced environment.
  • Self-starter who owns deadlines and strives for efficiency.
  • Strong analytical and organization skills
  • Excellent Written/Verbal Communication Skills.
  • Strong Customer Service Skills, Supporting Novice to Advanced Users.
  • Experience with VMware infrastructure, Azure and Knowledge of Remote Monitoring and Change.
  • Experience providing external Professional Services as needed.

About OPSWAT 

OPSWAT is a global leader in critical infrastructure cybersecurity that helps protect the world's mission-critical organizations from malware and zero-day attacks. To minimize the risk of compromise, OPSWAT Critical Infrastructure Protection (CIP) solutions enable both public and private organizations to implement processes that ensure the secure transfer of files and devices to and from critical networks. In total, 98% of U.S. nuclear power facilities and more than 1,000 organizations worldwide spanning Financial Services, Defense, Manufacturing, Energy, Aerospace, Transportation Systems trust OPSWAT to secure their files and devices; ensure compliance with industry and government-driven policies and regulations, and to protect their reputations, finances, employees, and relationships from cyber-driven disruption. For more information, visit www.opswat.com

Interested in this position?

The kitchen is like a Genie. Whatever we wish it materializes. The team and the vibe are irreplaceable.

David Réthalmi - Software Engineer