Manager, Order Operations

Tampa, FL Operations/HR/Finance
View all opening positions

The Position:

OPSWAT is looking for an Order Operations Manager to join our team. The position requires a well-rounded individual who has demonstrated the ability to deliver results in a high-growth, dynamic and fast-paced environment. This is an interdisciplinary position which is responsible for global order management, billing, cash collections, inventory management, licensing and compliance.  This position reports to the Controller and will partner closely with Sales Operations, Global Sales and our finance teams.

What You Will Be Doing:

  • Responsible for all aspects of sales order management including new partner and customer setup, sales order review, and invoice processing using NetSuite.
  • Consult and collaborate with Sales Operations and accounting on non-standard contract terms to ensure orders are processed completely, accurately, and in compliance with the company policy, as well as revenue recognition guidelines.
  • Analyze hardware appliance forecasts, prepare batch orders, manage inventory level, and coordinate between internal operations and customers for hardware orders.
  • Manage license requests and become a subject matter expert in Licensing.
  • Reconcile monthly billings in Salesforce and NetSuite for management reporting.
  • Establish strong relationships with Sales, Sales Operations and Accounting and become a subject matter expert with regards to Order Management.
  • Responsible for managing the Sales commission systems and to liaise with Sales on the sales compensation plan.
  • Assist Accounting with schedule preparation
  • Work with business users and cross-functional teams to process gaps and assist in on-going process improvements on order processing, deal closure, invoicing, and collections workflows.
  • Propose reasonable and creative solutions to improve workflows based on quantitative and qualitative analysis.
  • Assist with creation and preparation of schedules and ad hoc reports regarding key metrics for management review.

What We Need From You:

  • BS/BA or Equivalent Experience Required
  • 5+ years of work experience in billing, collections, or order fulfillment preferred

It Would Be Nice If You Had:

  • Experience working at a software or subscription-based company highly preferred
  • Salesforce and NetSuite experience a plus


OPSWAT is a global leader in critical infrastructure cybersecurity that helps protect the world's mission-critical organizations from malware and zero-day attacks. To minimize the risk of compromise, OPSWAT Critical Infrastructure Protection (CIP) solutions enable both public and private organizations to implement processes that ensure the secure transfer of files and devices to and from critical networks. In total, 98% of U.S. nuclear power facilities and more than 1,000 organizations worldwide spanning Financial Services, Defense, Manufacturing, Energy, Aerospace, Transportation Systems trust OPSWAT to secure their files and devices; ensure compliance with industry and government-driven policies and regulations, and to protect their reputations, finances, employees, and relationships from cyber-driven disruption. For more information, visit

To apply for this position, please send your resume and cover letter to us via JobScore. Special consideration will be given to those candidates whose cover letter indicates that they have viewed our website. Please, no drop-ins, calls, or faxes. 

Interested in this position?

A dynamic work environment, excellent technology, and colleagues that provide a role model make OPSWAT such a great place. It is very rewarding to see how your effort contributes to the success of the company and always be recognized for it.

George Chereches - Sales Engineering Team Lead