⚠️ OPSWAT Central Management v7 and My OPSWAT On-Premises (My OPSWAT Central Management v8) will reach End of Sale on July 31, 2025, and End of Life on January 31, 2027. We encourage you to upgrade to My OPSWAT Central Management v10 before Janauary 31, 2027, to ensure continued support and access to the latest features.

OPSWAT Central Management console is working but the tray icon does not transition to the running status and eventually times out

TermDetail
ProblemOPSWAT Central Management times out even though the console was working. The tray icon did not transition to the running status.
CauseOPSWAT Central Management service's current status cannot be retrieved by the tray icon.
TroubleshootingCheck the log at ProgramData\OPSWAT\Central\Logs\powershell_error.txt
SolutionEnsure Powershell is working properly on the affected system.

OPSWAT Central Management is set to time out after 10 minutes unless its status transitions to running, as shown on the tray icon.

One possible cause for the timeout is that the Windows Management Instrumentation (WMI) service is not working properly, creating an error in Powershell. The log at ProgramData\OPSWAT\Central\Logs\powershell_error.txt should show a message similar to the example below.

Copy

In this case, the command Get-NetTCPConnection cannot be run in Powershell due to a corrupted WMI repository. Please consult Windows's troubleshooting to remedy this problem.

Type to search, ESC to discard
Type to search, ESC to discard
Type to search, ESC to discard
Next to read:
Unable to connect to OPSWAT Product instances that have enabled HTTPS mode
On This Page
OPSWAT Central Management console is working but the tray icon does not transition to the running status and eventually times out