To ensure the best help from OPSWAT support, you can create a support package from the user interface in MetaDefender Managed File Transfer.
Generate Support Package
A support package contains essential information regarding the operating system and OPSWAT software found on the machine.
Content of the support package
The support package contains the following elements:
configuration files
log files
system information
network information
directory and files information
registry key configuration
(optional) application log from database
Creating the package
Administrator privilege is required.
1.From the web user interface, go to the User info menu page on the top right
Click on Contact Support option
Choose a password if you wish to password protect the generated archive
Check Include database dump if you wish to include a dump of the database (Note: including a database dump can considerably increase the size of the generated archive)
Click Export packages in order to download the package
