Customer Success Engineer

Beer Sheva, Israel

The Customer Success Engineer will be the primary technical resource for our OPSWAT prospects, customers and partners. You will assist in identifying customer challenges and driving solutions based on OPSWAT products and customer needs. You will serve as an OPSWAT product and industry expert, effectively supporting, deploying, and demonstrating our solutions as well as promoting our vision and approach. You will be a trusted point of contact for our customers. You will also be a liaison to the engineering team to drive the direction of the product.

The ideal candidate will have previous work experience as a member of a corporate support and customer success team and a career track record of supporting cyber solutions for large and complex enterprise environments and implementations.

What You Will Be Doing

  • Taking ownership of customer technical issues through resolution.
  • Supporting the Enterprise Sales team worldwide.
  • Serving as a hands-on SME on OPSWAT products, configurations, implementations.
  • Managing the customer experience and onoing relationships for named accounts.
  • Conducting virtual meetings with customers.
  • Reviewing and contribute to processes and procedures.
  • Engaging in Professional Services, Implementations, Onboarding.
  • Collaborating with teams across various countries and time zones.
  • Delighting the Customer.

Expected Professional Traits

  • Adapts to changing business needs, conditions, and work responsibilities.
  • Examines data to grasp issues, draw conclusions, and solve problems.
  • Develops fresh ideas that provide solutions.
  • Builds and maintains customer satisfaction with the products and services offered by the organization.
  • Displays an ongoing commitment to learning and self-improvement.
  • Promotes organizational mission and goals, and shows the way to achieve them.
  • Helps others resolve complex or sensitive disagreements and conflicts.
  • Helps create a work environment that embraces and appreciates diversity.

What We Need from You

  • 3+ years' experience in cybersecurity or networking as a software sales engineer, technical salesperson, technical account manager, or technical support engineer of integrated systems and software.
  • A technical understanding of APIs, REST, TCP, SSH, PowerShell, Python, SQL and related tools and techniques.
  • Experience leading discussions within the cybersecurity domain to all customer levels (CISO to IT Administrator).
  • Strong presentation and application demonstration skills.
  • Experience in enterprise software or networking solutions, ideally within the network or device security space.
  • A self-motivator who thrives on identifying and resolving customer pain points.
  • Vast experience in Software Installations, diagnostics tools, tuning concepts, configurations, logs inspection.
  • Hands-on experience with Windows/Linux systems support.

It Would Be Nice If You Had 

  • Knowledge of Sandbox and anti-malware products and markets.
  • Experience working with CRM software.
  • Security Clearance.
  • BS degree in Information Technology, Computer Science or relevant field.
  • Additional certifications in Microsoft, Linux, Cisco or similar technologies.

Interested in this position?

To apply for this position, please send your resume and cover letter to us via JobScore. Special consideration will be given to those candidates whose cover letter indicates that they have viewed our website. Please, no drop-ins, calls or faxes.